Hiring a carer or cleaner · Guide 6 of 7
Hiring a cleaner
A good cleaner can make a real difference, especially for an older relative who's finding housework harder. A tidy, clean home is safer and more comfortable, and it can take a weight off the whole family.
Be clear about the job
Before the first visit, agree exactly what you'd like done. For example:
- which rooms, and what in each: kitchen, bathroom, floors, dusting, beds
- anything extra, such as ironing, changing beds, or inside the fridge or oven
- how often, and how long each visit is
- anything to leave alone, such as papers or a particular room
A one-off deep clean or end-of-tenancy clean is a different job from regular help, so describe it carefully and agree a price first.
Products and equipment
Agree who supplies the products and equipment. If it's you, show them where everything is. If someone has allergies or breathing problems, say so, and agree which products to use.
Keys and access
Decide how they'll get in: will someone be home, or will they need a key? A key safe can be safer than handing over keys. Agree what happens with alarm codes, and ask them to tell you if they lose a key.
If your relative will be at home
Introduce the cleaner in person if you can. Let your relative know who's coming and when, and agree how the cleaner should let you know about anything worrying, such as a fall, unopened post piling up or no food in the fridge.
A cleaner isn't a carer. If your relative needs help with things like washing, dressing or medicines, look for someone who offers care, or someone who offers both.
Checks and a trial
Ask to see proof of public liability insurance. A Basic DBS check is available to anyone and can give peace of mind. A trial clean is a good way to see if you get on.
Paying
Agree the rate, how and when they'll be paid, and what happens if you cancel. Keep a simple note of what's been agreed. Our guide to agreeing terms in writing has a checklist.
Keep money and valuables out of sight, and never share bank cards or PINs.